Privacy Policy
Last updated: 17 June 2026
Introduction
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. We are committed to protecting your privacy and handling your data transparently in accordance with UK data protection laws.
Information We Collect
We collect information that you provide directly to us when you:
- Enroll in a course or create an account
- Contact us via email or through forms on our website
- Participate in live sessions or community forums
- Subscribe to our newsletters or updates
The types of personal information we collect include:
- Name and contact details (email address, postal address)
- Course enrollment information and preferences
- Payment information (processed through secure third-party payment providers)
- Communication records when you contact our support team
- Usage data including which courses you access and your progress
How We Use Your Information
We use your personal information for the following purposes:
- To provide access to course materials and learning resources
- To communicate with you about your enrollment and course updates
- To process payments and maintain transaction records
- To provide technical support and respond to enquiries
- To improve our courses and website functionality
- To send marketing communications if you have opted in to receive them
- To comply with legal obligations and protect our rights
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to provide the courses and services you have enrolled in
- Legitimate interests: Improving our services, preventing fraud, and maintaining security
- Consent: Marketing communications and optional cookies (where applicable)
- Legal obligation: Compliance with tax, accounting, and other legal requirements
Data Sharing and Third Parties
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors, email service providers, and hosting services that help us deliver our courses
- Professional advisors: Lawyers, accountants, and consultants when necessary
- Legal authorities: When required by law or to protect our rights and safety
All third parties are required to maintain the confidentiality and security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Course enrollment data is typically retained for seven years after your last interaction with us for tax and legal compliance purposes. You may request deletion of your data subject to these legal requirements.
Your Rights
Under UK data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request that we limit how we use your data
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing based on legitimate interests or for marketing purposes
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected]
Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection laws.
Children's Privacy
Our services are not intended for individuals under 16 years of age unless enrolled by a parent or guardian. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
[email protected]
23 Clifton Gardens
Bristol BS8 4EH
United Kingdom